COVID-19 procedures

  • Please be aware that when you arrive at Crystal Palace B&B, one of our team members will be in PPE, waiting to take your temperature by a digital non-touch thermometer. In the event of your body temperature being 38 degrees and above, the hotel will have the right to refuse entry into the premises for the safety of subsequent guests and staff.

  • In view of the international pandemic, Crystal Palace B&B in London, England, is only accepting visitors from countries on the UK exemption list (exemption from 14-day self-isolation on arrival). Please see link for list of those countries exempted -

  • At Crystal Palace B&B, cashless payments are conducted.

  • A gap period of at least 24 hours is implemented between guests.

  • In the hallway entrance, there is a bottle of alcohol hand sanitiser for guests to use when they come in.

  • All linen is washed at minimum 60 degrees centigrade.

  • The guests have exclusive use (no other guests) of the top floor of the house.

  • Mid-stay cleaning is avoided as far as possible.

  • The self-service continental breakfast enhances physical distancing. Most items are individually-wrapped single-use items.

  • In the lodging, all frequently touched surfaces are cleaned with a professional anti-virus and anti-bacteria surface cleaner before guests check in. A bottle of the surface cleaner is in the black box if a guest wishes to use it during their stay. If so, please read the instructions on the bottle.

  • There is a sink in the guest’s private bathroom in which guests can regularly wash their hands.

  • There is a bottle of alcohol hand sanitiser upstairs in the lodging for guests to use during their stay.


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